Explore Our AI Solutions
Most tools collect feedback and stop there. SurveyFill builds the survey, reads the responses, and delivers the insight straight to the record where your team works – automatically.
Every business says it wants customer feedback. Most even collect it. The problem is what happens next – or rather, what doesn’t.
Surveys get sent when someone remembers. Responses pile up in a dashboard nobody opens. And by the time anyone reads and interprets them, the moment to act is gone. The feedback exists; the insight never reaches the people who could use it.
We built SurveyFill by Envinse to fix that – an AI-powered customer feedback platform that doesn’t just gather responses, but understands them and puts them to work.
What SurveyFill does differently
SurveyFill is intelligent from the first question to the final insight. Four things set it apart
1. AI builds your surveys
Starting from a blank survey is the reason so many never get made. With SurveyFill, you describe your topic – say, the new-order experience – and its AI generates a complete, ready-to-use survey: the right mix of rating scales, NPS, multiple choice, and open-ended questions, each mapped to the correct type. Preview it, publish it, done – in minutes, not hours.
2. Surveys send themselves
The best time to ask for feedback is right after something happens – an order placed, an invoice paid, a ticket closed. SurveyFill sends surveys automatically off those business events, so feedback is captured consistently on every one, without anyone remembering to hit send. Frequency caps and conditions keep it respectful, so customers are never over-surveyed.
3. AI reads the responses for you
This is where most feedback tools stop and SurveyFill keeps going. Its AI analyzes every response the moment it arrives – producing a plain-language summary, an NPS score, the key themes, and even suggested next steps. Your team doesn’t have to wade through raw answers to figure out what a customer is telling them. The interpretation is already done.
4. The insight lives where you work
Feedback is only useful if the right person sees it in context. Instead of stranding responses in a separate tool, SurveyFill delivers them onto the actual record they relate to – the specific order, the specific customer inside the system your team already uses every day. No exports, no re-keying, no switching tabs to find out how a customer felt.
Built to connect to your ERP
That last point is what makes SurveyFill more than a survey app. It’s designed to plug into the systems that run your business.
The flagship example is our Acumatica integration. With SurveyFill connected to Acumatica, the whole loop runs on its own: a sales order is created, a survey goes out automatically, the customer responds, and the AI-analyzed result — summary, NPS, themes, next steps -appears right on that sales order. From transaction to insight, with no manual step in between.
Acumatica is available today, with more ERP integrations on the way – so wherever your business events live, SurveyFill can turn them into feedback that comes back as insight.
Who it’s for
SurveyFill is built for teams that want customer feedback to be a dependable part of operations rather than an afterthought – distribution and wholesale, retail and eCommerce, manufacturing, and any business that processes a steady flow of transactions and wants to understand the experience behind each one.
If you’re running Acumatica, you can put SurveyFill to work today. If you’re on another ERP, you’re likely next on the roadmap.
Feedback that finally does something
Collecting feedback was never the hard part. Acting on it was. SurveyFill closes that gap — AI to build the survey, AI to read the response, automation to run it, and delivery straight to the record where the work happens.
That’s customer feedback that actually earns its place in your business.
Want to see what SurveyFill could do for your team? Talk to Envinse, see it working inside Acumatica, or explore the full solution overview.
Frequently asked questions
What is SurveyFill?
SurveyFill is an AI-powered customer feedback platform by Envinse that helps businesses create surveys, automatically collect customer responses, analyze feedback with AI, and deliver the resulting insights to the business record where teams already work.
How does SurveyFill use AI to create surveys?
SurveyFill can generate complete surveys from a simple description of what you want to measure. Its AI can create a mix of rating scales, NPS, multiple-choice, and open-ended questions, helping teams build and publish surveys faster.
Can SurveyFill automatically send surveys to customers?
Yes. SurveyFill can trigger surveys based on business events, such as an order being created, an invoice being paid, or a support ticket being closed. Conditions and frequency controls can be configured to help ensure customers are not over-surveyed.
How does SurveyFill analyze customer feedback?
SurveyFill uses AI to analyze responses and provide insights such as summaries, NPS scores, key themes, and suggested next steps. This helps teams understand customer feedback without manually reviewing every response.
Can SurveyFill integrate with Acumatica?
Yes. SurveyFill integrates with Acumatica so customer feedback can be connected to the relevant business record. For example, a survey can be triggered by a sales order, and the AI-analyzed response can be delivered back to that sales order with information such as the summary, NPS, themes, and suggested next steps.
